Customer Support

Help is here.

Having trouble with Sympatica? Want to level up your learning? Checking out our new features? You’ve come to the right place. Our Customer Portal is here to give current Aventura customers all the help they need to get the most out of our products.

There are two ways to access customer support:

  • If you’re an Aventura customer, log in or create a new profile. Please note access to our Customer Portal is limited to current customers only.
  • Call 888.484.4643 Monday-Friday 9am-5pm Mountain Time to chat with our customer support team.

In our customer portal you can:


  • Submit an incident ticket to our tech team

  • Follow up on submitted tickets to check progress

  • Check out our “How To” videos and troubleshooting manuals

  • Review our latest documentation, administrative guides and release notes

  • Participate in our customer community

  • Get your questions answered during every step of the implementation process

We secure patient data and improve workflow for health systems and their clinicians throughout the United States and Canada.